Terms & Conditions

About Us

This web site is owned and provided by Hi-Tec Spray Ltd. Please feel free to browse the Site; however, your access to and use of the Site is subject to these Terms and all applicable laws.

You shall use the Site for lawful purposes only. You shall not post or transmit through the Site any information or material which violates or infringes, in any way, the rights of others, or which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, harassing, or otherwise objectionable. Nor shall you post or transmit through the Site any information or material which encourages conduct that would constitute a criminal offence, give rise to liability or otherwise violate any law or administrative ruling or guidelines, is in violation of these Terms, or which, without Hi-Tec Spray's prior written approval, contain advertising or any solicitation with respect to products or services. Any conduct by you that, in Hi-Tec Spray’s opinion, restricts or inhibits any other user from using or enjoying the Site will not be permitted.

The Site contains information and materials, including but not limited to, text, software, photos, video, graphics and audio, (collectively "Materials") which are derived in whole or in part from information and materials supplied by Hi-Tec Spray and other sources, and are protected by international copyright, trademark and other laws and the entire content of the Site is copyrighted as a collective work under the United Kingdom's Copyright Laws. Hi-Tec Spray owns the copyright in the overall selection, coordination, arrangement and enhancement of such content, and owns the rights in, or license to use, the individual components of such content. Materials may not be copied, reproduced, republished, modified, uploaded, posted, transmitted or distributed in any way or decompiled, reverse engineered or disassembled, including but not limited to the text, images, audio and/or video, as well as any software (including but not limited to any images or files incorporated in or generated by the software or data accompanying such software), except that you may download one copy of the Materials on any single computer for your personal, non-commercial use only, provided you keep intact all copyright, trademark and other proprietary notices and make no change in or deletion of author attribution. This limited authorization is not a transfer of title in the Materials and by your use of the Site, you acknowledge that you do not acquire any license, ownership or other rights to the Materials. Modification of the Materials or use of the Materials for any other purpose is a violation of Hi-Tec Spray’s or such other sources' copyright, trademark and other proprietary rights and may violate other laws. The use of any such Materials on any other Web site or networked computer or environment is prohibited without H-Tec Spray’s express written consent. If you breach any of these Terms, your authorisation to use the Site automatically terminates and you must immediately destroy any downloaded or printed Materials.

If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Contact Address:
Hi-Tec Spray Ltd t/a Pumps Direct
Heronden Road
Parkwood Industrial Estate
Maidstone
Kent
ME15 9YR

Telephone No: 0330 118 4338

VAT No: 460543168

Registration No.: 2088206

 

Making a Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

 

European Customers

We accept PayPal, MasterCard, Visa, Maestro, JCB, American Express and Klarna payment methods. Payment will be taken prior to the shipment of goods.

 

Non-European Customers

We are unable to accept credit/ debit card payments from locations outside of Europe. Instead we ask that you make a wire transfer of funds (BACS Payment) to our bank. When you place your order we then send you a pro-forma invoice to the value of the goods including any shipping charges. We will also inform you of our bank details so you can instruct your bank to submit the payment.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

 

Delivery & Returns

See Delivery & Returns for full terms and conditions.

 

Delivery Schedule

We will normally send your to you within 5 to 7 working day or sooner if in stock, International orders will generally be received within 21 days.

You must inform us within two working days in writing if the goods damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Photographic evidence will greatly assist us in supporting any damage claim.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

 

Back Orders

Our aim is to fulfill your order as soon as possible and we carry a high level of stock to try and achieve this. Despite this, the reality is that there are times when items may not be readily available off the shelf and there is a delay. If items are available from stock they will under normal circumstances be dispatched by the next working day. If we cannot ship your entire order we may, at our discretion ship the available items now and dispatch the remaining items once they become available. If you would like to know the status of your order once placed, please feel free to contact our Sales team by email or phone and we will be happy to inform you. If at any stage before the goods have left our premises you wish to cancel your order, you can do so, simply telephone our sales team on 0330 118 4338.

 

Tax Charges

For orders made from the UK VAT will be added at the applicable rate.

 

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.